What is a Net Promoter Score?

Jun 6, 2019 4:40:36 PM / by Legwork

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Our latest feature, Patient Experience Insights (PXI), lets you calculate and view your practice’s Net Promoter Score and identify the sentiments of your patients. But what is this score, and how can you use it to provide a great patient experience?

 

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Announcing Patient Experience Insights

May 3, 2019 8:30:00 AM / by Legwork

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At Legwork, we believe practices are built by happy patients. This is why we’re focused on developing solutions to meet the unique needs of dental practices, helping them create amazing patient experiences. Thanks to this focus, we’ve built the most complete patient relationship management software on the market, helping you grow your practice like never before and making it easy for you to guide patients through every step of their journey.

As we worked on our solutions, we asked ourselves “how can we help our clients gauge the quality of the patient experience they deliver?” While reviews provide some measurement, the value they offer has been lost because many practices focus on acquiring a large quantity of reviews rather than using them to reveal patient sentiment. What if we could use patient sentiment to help identify those patients most likely to promote your practice?

So we went outside the box to build a solution that lets you gather and analyze patient sentiment and drive reviews and referrals. We call it Patient Experience Insights (PXI).

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