You have a beautiful waiting room, a comfortable office, a friendly staff and top-tier equipment. Building your patient experience is vital for the growth of your practice. Patients who are nurtured and comfortable during their visit at your office will feel good about their time with you and therefore more likely to review and recommend your practice to others.
But did you know that the patient experience begins well before the patient even steps foot in your practice? In practice, it starts on their first contact with your practice. Are you doing enough to make those first steps positive ones?