Legwork


Recent Posts

Announcing Patient Experience Insights

May 3, 2019 8:30:00 AM / by Legwork

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At Legwork, we believe practices are built by happy patients. This is why we’re focused on developing solutions to meet the unique needs of dental practices, helping them create amazing patient experiences. Thanks to this focus, we’ve built the most complete patient relationship management software on the market, helping you grow your practice like never before and making it easy for you to guide patients through every step of their journey.

As we worked on our solutions, we asked ourselves “how can we help our clients gauge the quality of the patient experience they deliver?” While reviews provide some measurement, the value they offer has been lost because many practices focus on acquiring a large quantity of reviews rather than using them to reveal patient sentiment. What if we could use patient sentiment to help identify those patients most likely to promote your practice?

So we went outside the box to build a solution that lets you gather and analyze patient sentiment and drive reviews and referrals. We call it Patient Experience Insights (PXI).

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Why Patients Are Your Most Important Marketing Asset

Apr 16, 2019 4:31:00 PM / by Legwork

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When you think of various marketing tools for dental practices, which one(s) would you expect to be most successful? A robust advertising campaign? Glossy, high-resolution brochures? An attractive banner?

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How Segmentation Makes Dental Marketing Easier

Mar 15, 2019 5:45:06 PM / by Legwork

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Picture this: someone who lives within walking distance of your dental practice receives your high-quality, visually-appealing flyer in the mail...and tosses it directly into a recycle bin. Now imagine a website visitor downloads your Ebook “How to Get Cleaner Teeth”... only to unsubscribe from all your email lists after receiving a promotional message for your family dental services. 

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One Simple Way to Elevate Your Patient Experience

Mar 13, 2019 5:48:09 PM / by Legwork

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You have a beautiful waiting room, a comfortable office, a friendly staff and top-tier equipment. Building your patient experience is vital for the growth of your practice. Patients who are nurtured and comfortable during their visit at your office will feel good about their time with you and therefore more likely to review and recommend your practice to others.

But did you know that the patient experience begins well before the patient even steps foot in your practice? In practice, it starts on their first contact with your practice. Are you doing enough to make those first steps positive ones?

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Why current patients are more valuable than new patients

Mar 5, 2019 11:26:32 AM / by Legwork

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Which is more valuable: a new patient, or a patient you've seen before? This isn't a trick question; like most dentists, you're probably trying to bring as many new patients as you can fit in your schedule. But in practice, the best way to find those new patients is by reaching out to the patients you've already seen.

If practice growth is your goal, then your current patients are more valuable than new patients. Here's why.

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Word-of-mouth referrals and how to ask for them

Feb 28, 2019 3:10:21 PM / by Legwork

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Word-of-mouth referrals are a reflection of patients having positive things to say about you. When patients have a great experience they’re more than willing to talk about it, and that enthusiasm can help you grow your practice.

 

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