Our latest feature, Patient Experience Insights (PXI), lets you calculate and view your practice’s Net Promoter Score and identify the sentiments of your patients. But what is this score, and how can you use it to provide a great patient experience?
When you think of various marketing tools for dental practices, which one(s) would you expect to be most successful? A robust advertising campaign? Glossy, high-resolution brochures? An attractive banner?
FUNDING WILL FURTHER ENHANCE THE COMPANY'S ALL-IN-ONE PATIENT ENGAGEMENT
SOFTWARE TO ACCELERATE INNOVATION IN THE DENTAL INDUSTRY
Legwork, the leader in cloud-based all-in-one patient engagement and marketing automation software for dental practices, has recently secured $17 million in funding from Level Equity, a growth equity firm based in New York and San Francisco. Legwork will use the new capital to improve existing software functionality and bring new and
innovative features to the dental market.
At Legwork, we believe practices are built by happy patients. This is why we’re focused on developing solutions to meet the unique needs of dental practices, helping them create amazing patient experiences. Thanks to this focus, we’ve built the most complete patient relationship management software on the market, helping you grow your practice like never before and making it easy for you to guide patients through every step of their journey.
As we worked on our solutions, we asked ourselves “how can we help our clients gauge the quality of the patient experience they deliver?” While reviews provide some measurement, the value they offer has been lost because many practices focus on acquiring a large quantity of reviews rather than using them to reveal patient sentiment. What if we could use patient sentiment to help identify those patients most likely to promote your practice?
So we went outside the box to build a solution that lets you gather and analyze patient sentiment and drive reviews and referrals. We call it Patient Experience Insights (PXI).
Picture this: someone who lives within walking distance of your dental practice receives your high-quality, visually-appealing flyer in the mail...and tosses it directly into a recycle bin. Now imagine a website visitor downloads your Ebook “How to Get Cleaner Teeth”... only to unsubscribe from all your email lists after receiving a promotional message for your family dental services.
You have a beautiful waiting room, a comfortable office, a friendly staff and top-tier equipment. Building your patient experience is vital for the growth of your practice. Patients who are nurtured and comfortable during their visit at your office will feel good about their time with you and therefore more likely to review and recommend your practice to others.
But did you know that the patient experience begins well before the patient even steps foot in your practice? In practice, it starts on their first contact with your practice. Are you doing enough to make those first steps positive ones?
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